Refund Eligibility
We offer refunds on products that are damaged or defective upon receipt. To be eligible for a refund, you must contact us within 7 days of receiving the product and provide proof of the damage or defect.
Refund Process
Once your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Non-Refundable Items
We do not offer refunds on products that have been opened or used, unless they are damaged or defective. We also do not offer refunds on shipping charges.
Return Shipping
If you are eligible for a refund, you may be required to return the product to us at your own expense. We recommend using a trackable shipping service and purchasing shipping insurance.
Refund Exceptions
Amsaal reserves the right to refuse refunds on any products that do not meet our refund criteria or that are returned without authorization.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at [connect@amsaal.ae, sales@amsaal.ae] or [+971542477724].
Please review these policies carefully, and feel free to reach out to us if you have any questions or concerns.